You also can select Session Key to display a session key generation button, and select Support Buttons to display a button to launch the Support Button management interface. Clicking this button walks you through the ways your customer can start a support session. If, under Quick Start Buttons, you select Start Session, a Start button appears at the top of your representative console.
Currently, spell check is available for US English only. If any of the defaults are forced by your administrator, you are unable to configure them.įrom the Global Settings section, you can choose to enable or disable spell check for chat and session notes. Click Cancel if you wish to return to your locally saved preferences. An alert dialog asks you to confirm that you wish to change to the defaults. Clicking the button returns all of your settings to the BeyondTrust default settings or to the default settings applied by your administrator, if any have been set. Please see your administrator or Manage Representative Console Settings for more information.Įach console settings window includes a Restore Defaults button in the lower left corner of the window. Settings enforced by your administrator appear marked with an asterisk and grayed out, and they are not locally configurable. These instructions assume you are allowed to choose the settings used in your console. Click View Settings to open your settings window to view the changes, or simply click OK to acknowledge the changes. If your BeyondTrust administrator has changed and applied the default settings, then a Settings Changed alert appears the next time you log in to your console. However, your BeyondTrust administrator may choose to manage your settings, possibly enforcing those managed settings. In general, you may configure the console settings according to your preferences. Change Settings and Preferences in the Representative ConsoleĬlick on File > Settings in the upper left corner of the console to configure your preferences.
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